What our Customers say...


The SERVPRO® Franchise’s office staff was courteous, polite and helpful throughout the duration of the job.

Keep up the good work! Patrick and Logan very professional Excellent!

DJ, Logan, and the rest of their team were super to work with on a stressful day. They’re friendly, thorough, and professional. A real credit to SERVPRO!

Jeff Meadows and SERVPRO made repairs to my house after a fire on 7/20/19. It seemed like a long struggle, but after it was done, it was worth the wait. I believe they made my house better than it was. 

        Thanks Jeff - and SERVPRO

Tracy G

I really appreciate the professionalism and fine service of your team. Patrick was particularly patient with all my questions and follow up.  Darlene was extremely helpful right from the beginning.   

I have to  “say something and been meaning to, the gentlemen that came with Mike in the beginning when our house first flooded were extremely professional and were patient with us when we had to go through and see what was salvageable. Their kindness went a long way in a tough situation. You have some great employees!”   

Client responded with this when asked about using pictures and how they liked the job we did "Ya’ll did a hell of a good job and use all the pictures you want. GM"

I am very pleased with the way we were treated and kept informed and how respectful everyone has been.

We are very satisfied with "Thomas" and his helper - Never thought the paint would be a match - let alone a perfect match - Also work in the basement (insulation) was installed at a rate of excellent 10! 

Thank you for everything. You have made a very nerve-shattering time go so much easier. I am very pleased with the way we were treated and kept informed of each step. Thank you for treating me with respect and kindness.

I want to thank SERVPRO for doing such a great job for me. I really do mean that. This was an unsettling experience and you made the transition so easy and trouble free.  I am very glad I picked you because you have been so efficient and helpful from the start. I feel Jeff has gone beyond helpful with me, especially when I had to let him know that I had to make a quick trip after we had arranged for SERVPRO to do the job for me. He said no problem he would help in anyway and take care of everything, which he did. Thank you again to SERVPRO and Jeff and any of the staff who helped to get my job completed. I must also say that any of your staff members that I have met have also been most pleasant, efficient and helpful as well.

I want to thank the SERVPRO of West Forsyth County Team for the fine job they did. My wife was very happy with the work that you did. 

An excellent crew. Very professional & courteous. We were kept updated throughout the process. The mitigation crew was awesome - Thank you so much. 

Thanks to Jeff for his excellent communication, it was very comforting to me. I am beyond happy. I was so stressed I almost didn't make it till my home was back in order. Thomas and Anthony did  a superb job yesterday. Thomas finished at 4 pm., so I had much of the weekend left. So nice!! You are a wonderful manager!!

We are totally satisfied and will use you folks again should the need happen again. 

Your SERVPRO team has been a pleasure to work with over the past few days. Joe & Josh were exceptional and they are excellent representatives of your company.

I appreciate Jeff and the entire team at SERVPRO of West Forsyth County. Their professionalism and willingness to accommodate and test the smoke deodorization process to prove it worked to my property manager was above and beyond my expectations. I have appreciated working with Jeff and his team for a number of years and will continue to do so. 

"I was very satisfied with your services" 

Thank you ! Very happy with the result. 

I want to thank you for your quick response in getting our building cleaned. I called several companies and the would not even come out to give an estimate, so If you ever need a recommendation you can rely on me!

Also I want to thank the employees that did the cleaning, they not only did a great job but not once did they interrupt our business in any way! 

You all have a fabulous bunch of folks working for you. It's fantastic service you have I appreciate each and every one of them that came out to help me.  

When I read the google reviews I was ready to choose SERVPRO of West Forsyth County to do our mitigation and we were so impressed with the mitigation team that we wanted the restoration to be done with the same company. We have been thoroughly impressed and we hope this doesn’t happen to us or anyone we know but if it does we will definitely recommend SERVPRO.

I would like to thank Mr. Meadows for his prompt responsiveness, honesty, and professional knowledge regarding residential restoration/remediation services.  As you can imagine, my wife and I are very concerned about isolating and eliminating the water leakage source, as well as mitigating any potential secondary issues that may arise.  We greatly appreciate your insight and guidance in navigating and resolving these issues.

Thank you for your professional presence in our community, moral integrity, thus my highest accolades before your peers and a cherished personal friendship.

Jeff Meadows and his team at SERVPRO of West Forsyth have always been quick to respond and been very professional. We appreciate all the work they have done for us.

When asked on the end of job survey, what recommendations would you have to help SERVPRO of West Forsyth County improve our service the customer stated "None whatsoever 100% satisfied"

We have had about a dozen people come around to investigate, review, and give us advice and quotes for the various jobs. I forgot to mention that you and your crew were the most professional of them all.

Thank you kindly for a job well done and for the courtesy, kindness and professionalism of all your staff. You have a great team. 

Thank you again!

Well done!

Barbara H

I found every member of the staff that I have come in contact, both in person or on the phone, to have been courteous, professional, helpful and knowledgeable. They have been respectful of my home, my time and my schedule. Though I wish I was not in the situation where I needed a disaster specialist, your team has been outstanding to work with. 

SERVPRO of West Forsyth County really steps up to the plate; to not only manage the job but the relationships of their clients. SERVPRO played such an important role in the range of services they provided. They took great care of the items packed out and showed concern for all the people who were involved. I have the highest praise for all of the team that came to help. They were reliable, honest, and showed the maximum standard of professionalism.

I want to thank you and your team for the outstanding work you did at our house. Not only did you take care of our issue, but also you provided great recommendations for additional resources I needed. The work and service were both outstanding and I would recommend SERVPRO of West Forsyth County to anyone.

Thank you and your company for the excellent service you gave me. It was very shocking to see a large tree across my roof and front door; to see live wires; the telephone pole on fire; the police parked outside my home. Your company, SERVPRO, acted quickly to analyze the situation and acted. Your crew was very professional and reassuring as they began immediately to put the recovery into action. I always had the feeling that you were caring about what happened to this project.

You guys are great at helping alleviate some of the stress associated with water damage

Words cannot express my gratitude to your company. When the insurance company said don’t do anything until the adjustor comes out, and one of your managers gave the okay to start, that showed me that we had a company who cared. They kept my husband and I up on everything they were doing, were professional and very polite. I speak many blessings for all of you. Thanks for everything and trust if your ears are burning its because I am talking about you guys and your great service.

Jeff, your guys did a great job and I’m pleased with the result. Keep your fingers crossed it doesn’t come back! David M

Arrived super promptly on short notice and was extremely professional, and helpful I will definitely recommend SERVPRO!

Your folks are top notch. I can tell you are serious about your business. You have excellent communication and responsive service throughout the clean up process.

Wonderful Job! Great People! Thank You!

Very professional and courteous!

The team was professional, courteous and concerned for our well being. Fantastic service!

Thank you so much for all of your help in this process and getting my house cleaned up from the water. The guys that came by the house were very professional, extremely nice and helpful.

Again, thank you for all of the help. I am very appreciative. Sandy S

The most courteous & knowledgeable staff we have worked with for water damage remediation. Very impressed with SERVPRO of West Forsyth County and would recommend to anyone.

They are fast, friendly and very professional at what they do. I had an outside faucet that froze up and the pipe busted inside the wall in the living room. We arrived at home over 1/2 the floor was flooded. I called, they were there in no time. They were so friendly an explained every step. I like the company and will use them again if a disaster hits again

Thanks for the professional way you handled the problems with my hallway ceiling and mold problem. All personnel were prompt, courteous and very professional. Thank you for thier service.

Thanks so much for being so nice during an extreamly upsetting situation. Great Customer Service! The crew was wonderful!

Was great to work with!

I would like to thank Scott W for the superior work

Michael W is the most friendly person. He took very good care of us!

Very helpful; courteous, especially since how busy they were with the weather

Highly Recommended! Very Pleased!

Great job !! Always on time and courteous !!

Very professional, friendly and dependable. Would highly recommend.

Michael was very helpful & knowledgeable! I appreciate the great job you did for us.

Great Job! Always on time and courteous.

Thank you again for all that your team did for us and so quickly. They exemplified great professionalism and did a phenomenal job. They were always on time and called ahead to accommodate our schedule (greatly appreciated with little children). As I mentioned to you on the phone, we have unfortunately had an uncanny amount of water damage in our home owner experience and your employees hands down were the best we've experienced. We will certainly be recommending them to our friends and family.

I cannot give enough praise to the professionalism, reassurance & caring support of Scott, Michael, Jeff & Josh. Such a great team to work with and such good service.

SERVPRO of West Forsyth County was great help during difficult and stressful home issues. Great Job!

Great staff. Worked fast, Knowledgable, Friendly too!

Thanks for a well done job. We appreciate all you've done to relieve our misery. Scott and Jeff are very professional. Thumbs up!

: )

Knowledgable, prompt, worked hard, answered questions- great team. I would not hesitate to recommend them.

All SERVPRO folks were great. Phil did a great job coordinating all the subs and keeping us informed. He appreciated our schedule and even finished ahead of schedule.

After waiting on another similar company to respond to commitments for days, it is refreshing to use a provider that is so responsive and proceed to identify / scope the issue so quickly.

Jon was very helpful and professional.

Thank you again for the outstanding response to our needs.

There aren't enough hours in the day to say all the wonderful things about SERVPRO's service .. I was totally impressed by the professional and courtesy of all employees . Everyone made me feel as though I was the only customer that day .. In fact all week!

Great Job! Thank you!!

Everyone on the team was very professional and did a great job.

Your workers have been prompt, completed professional services, and answered any questions I had. Randy did an amazing installation job around our giant ugly blue water tank. Thanks!

The firemen on the scene suggested SERVPRO. We were very impressed with Jeff M. He was very conscientious and sensitive to my husband's situation--mobility issues. We are glad to have things back to normal!

Excellent team of professionals. Punctual and knowledgeable. I could not ask for a better team.

This is the first time I have ever experienced such a flood in my home from top floor to bottom floor. When my boyfriend and son said call Jeff at "SERVPRO"(Jeff M) and it was the best thing I have ever done. I trust The SERVPRO guys Jeff, Mike and Joshua. Everything was explained to its fullest. When I called my insurance company to let them know what was going on and the company I was working with, everyone was pleased that I called SERVPRO

Scott, Jeff, and Josh are a great team. I was so upset and they were able to assure me that things would work out and get better! Good Job!

Michael, and Joe were very professional, Thank you SERVPRO.

Good people. Easy to work with. The team did an excellent job. Your company should be proud of employees like the ones who helped me in a stressful situation!!

I would not hesitate to recommend SERVPRO. Their on-site personnel were very knowledgeable, professional, and friendly. They are an asset to the company because they are the face of the company.

We appreciate the way Jeff and his crew took care of the mold and water damage, took control of getting the restoration team lined up and have stayed on top of our progress and kept everyone communicating as best he could.

Mr. Meadows I would like to thank you for how your team has walked right beside me and did everything to make this process as painless as possible. Your team was a blessing because I just don't think I could have made it through this without your kind, considerate, professional, and competent staff. There was never a time when I had a question that it wasn't answered promptly. If there is ever a restoration service needed your company will be the one that I will recommend.

Mike and his crew were prompt, professional and caring. They explained everything thoroughly to let me make an informed decision. Cleanup was fast and great! I am a real estate agent and will make sure my clients know of my wonderful experience!

I believe the SERVPRO franchise has everything in order the crew and office personnel are great. They are like family; they know what they are doing. This crew went beyond the 10 mark I will recommend this crew to my friends, family and colleagues. Good job Keep up the good work.

I really appreciated everyone at SERVPRO. All of the staff were professional, polite, and knowledgeable. They went above and beyond during every interaction. Michael was especially great guiding us through the process, and even came to walk through everything with the insurance adjuster. SERVPRO made this event something that I felt like was easily manageable with their support

This is our first experience with SERVPRO of West Forsyth County, in light of a bad situation, this has been incredibly positive.

Jeff & his team helped us make lemonade from a very “sour” situation. His professionalism was instantly present on the first visit. His honesty & communication was tremendously important to us. Jeff worked constantly to get us the best resolution at the least cost. SERVPRO had quality subcontractors who helped with floor replacement and refinishing as well as plumbing issues. We are confident if we ever have to use this type of service again, we know whom to call.

I very much appreciate everything that SERVPRO of West Forsyth County has done to help me in my time of need!  Rest assured that I will certainly recommend them to everyone I know.

It means a lot to me to know that there are still good people and good companies out there.

Jeff and Josh did a wonderful job and I appreciate their help. Jeff Meadows the owner was very reassuring when I called him and promptly showed up the morning after to assess the damage. Jeff, the technician and his colleagues have been very diligent and patient.